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Communicative skills are very important. Communicating properly on the phone is specially important, as the person you are speaking to cannot see your facial movement or your body language. They rely completely on what you are saying, and how you are speaking, to empathize yous fully.

Besides equally speaking clearly when talking on the phone, it is vital to use the right level of formality. If you are too formal, people might detect it difficult to feel comfortable when talking to you. If yous are as well informal, they might think you are beingness rude!

By and large speaking, when you are calling in a business organisation context (making calls related to employment, finances, police, health or applications of any sort), you should show politeness by using words like:

• could
• would
• can
• may

when making a asking. When you enquire for something, or receive help or data, y'all should utilise:

• please
• thank you
• thank you very much.

It is also okay to use some of the informal features of the English language linguistic communication such as short forms, phrasal verbs and words like okay and bye – in other words, everyday English! So phrases like:

• 'I'grand off to a conference, okay, bye',
• 'Hang on a moment, I'll put y'all through'

are perfectly acceptable, as long as the overall tone of your phonation is polite and friendly.

Phone Conversation in English

If it is more than of an informal phone conversation (speaking to a friend, family member, close piece of work colleague or even a friend of a friend), then a high level of formality is usually not required, but you lot should nonetheless speak with a polite manner, as it is seen every bit respectful.

It's fine to utilize less formal phrases in these conversations, such equally

• 'thanks'
• 'cheers'
• 'bye'
• 'okay'
• 'no problem'

Some other useful matter to remember is, it's better to ask for help or clarification when you're having a phone conversation, than to pretend y'all understand something that y'all didn't. Information technology is absolutely fine to apply phrases similar:

• 'Could y'all repeat that please?'
• 'Could you speak a footling more slowly please?'
• 'Would you listen spelling that for me please?'

Using phrases similar these volition help you to have a more successful phone call, and may save y'all from any problems after. You could always say:

• 'I'm afraid the line is quite bad',

if yous can't hear very well.

Information technology too a skillful thought to practise words, phrases and vocabulary that you might need to use, before the call! Then to help you out a little, hither is a list of commonly used phrases:

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Introduction / Making Contact

If answering a business phone call, outset by introducing yourself or if the caller fails to identify themselves, so you could ask them to state who they are by using the following phrases:

Formal

• 'Hello'
• 'Good Morning'
• 'Practiced Afternoon'
• 'This is ___ speaking'
• 'Could I speak to ___ please?'
• 'I would like to speak to ___'
• 'I'grand trying to contact ___'

Informal

• 'Hello'
• 'Hullo, it's ___ here'
• 'I am trying to get in touch with ___'
• 'Is ___ there please?'

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Giving more data

This would probably be used in a concern context mainly, just could sometimes exist helpful in an informal conversation too. It is skillful to specify where you are calling from, if you feel it may exist helpful to the person you are calling.

Formal

• 'I am calling from ___
• I'm calling on behalf of ___'

Informal

• 'I'm in the mail office at the moment, and I just needed ___'

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Taking / Receiving a Call

Y'all may need to use these if you are answering someone else's phone, because they are unable to answer it themselves, or if you are answering an office phone.

Formal

• 'Hello, this is ___ speaking'
• '___ speaking, how may I aid you?'

Informal

• 'Hello, John's phone'

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Request for more information / Making a asking

If y'all demand to enquire for a specific person, and so phrase your asking as a polite question, if you only have an extension number and no proper noun, you can say then. If you're calling for a specific reason, just explicate briefly what information technology is.

Formal

• 'May I ask who'due south calling delight?'
• 'Can I ask whom I'm speaking to delight?'
• 'Where are you calling from?'
• 'Is that definitely the correct proper name/number?'
• 'Could I speak to someone who ___?'
• 'I would like to make a reservation please'
• 'Could y'all put me through to extension number ___ please?'

Informal

• 'Who'southward calling delight?'
• 'Who'southward speaking?'
• 'Who is information technology?'
• Whom am I speaking to?

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Request the caller to wait / Transferring a telephone call

If you are transferring a caller to someone else, you should let them know that you are doing then, only and so they know what is happening, as the silent tone could be mistaken for a asunder line! If y'all are the 1 beingness transferred, you lot will oft hear the person use the following phrases:

Formal

• 'Could you hold on a moment please'
• 'But a moment please'
• 'Concur the line please'
• 'I'll just put you through'
• 'I'll just transfer you now'

Informal

• 'Agree on a minute'
• 'Just a infinitesimal'
• 'Okay, wait a moment please'

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Giving Negative Data

If y'all are the one answering a phone call, yous might not exist able to aid the caller. You tin can use some of the following phrases in these circumstances:

Formal

• 'I'yard afraid the line is busy at the moment'
• 'That line is engaged at the moment, could yous call back later please?'
• 'I'chiliad agape ___'s busy at the moment, can I take a message?'
• 'I'm pitiful, he's out of the office today'
• 'Y'all may have dialled the wrong number'
• 'I'thousand agape there'south no 1 here by that proper name'

Informal

• 'Sorry, ___'s not hither'
• '___ is out at the moment'

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Telephone Problems

If y'all don't understand everything the other person is maxim, be honest. Tell the other person immediately, otherwise yous might miss some important information! Near people will capeesh your honesty, and volition be happy to oblige.

Formal

• 'I'm agape I can't hear yous very well'
• 'Would you mind speaking up a chip please?'
• I'm afraid my English isn't very adept, could you speak slowly delight?'
• 'Could you repeat that please?'

Breezy

• 'Pitiful, I didn't catch that'
• 'Say that again please?'
• 'I can't hear you very well'
• 'Sorry, this line is quite bad'

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Leaving / Taking a Message

If the person you're calling is not bachelor, exist prepared to leave a message. This could be a voicemail, (which is a digital vocalism recording organisation), or an answering machine (this records messages onto a record). If y'all're leaving a message with some other person, they'll either ask if you want to leave a bulletin, or you could request to leave a message with them. Be sure to get out your number, if you want the other person to call you dorsum!

Formal

• 'Tin I take your name and number please?'
• 'Can I go out a message please?'
• 'Could you lot please ask ___ to call me back?'
• 'Could you spell that for me delight?'
• 'Can I just check the spelling of that please?'

Informal

• 'I'll inquire him to ring you when ___ gets back'
• 'Could you tell ___ that I called delight?'
• 'I'll let ___ know that you lot rang'

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Saying Goodbye

The easiest part of the conversation! Simply be polite, and speak with a friendly manner.

Formal

• 'Thank you for calling'
• 'Have a bye'
• 'Good day'

Informal

• 'Bye!'
• 'Talk soon'
• 'Speak to you once again soon'

Think your manners!

It's very important to be polite on the phone, utilize phrases similar could you, would you like to, and to brand requests, employ delight. Ever recollect to cease a conversation with cheers and good bye.

Write it downward!

If you're nervous about speaking on the phone in English, and so it may be helpful to write a brief script or a few bullet points on that you need to say.

If yous will be speaking to someone you don't know, it helps to accept things written down in front of you, to at-home your nerves!

If y'all take a brief outline of what yous need to say, it will help to organise your thoughts beforehand, and to utilize it as a reference during the call, if you lot get confused.

Phrasal verbs

One thing you lot could do to ameliorate your phone skills is to learn some of the phrasal verbs that are commonly used in English phone conversations.

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Common Phrasal Verbs

1. hold on
means expect

• 'Could you hold on a moment please?'

2. hang on
also means look! (breezy)

• 'Could you hang on a moment delight?'

3. put (a call) through
means to connect ane caller to another

• 'I'm just going to put you lot through at present.'

four. get through
to be connected to someone on the phone

• 'I can't get through to his line at the moment, could y'all think later please?'

5. hang upward
ways to put the receiver downwards

• 'I think the operator hung up on me, the line just went dead!'

half dozen. retrieve
is to make a telephone telephone call (mainly used in American English language or slang)

• 'I'll telephone call up the theatre, and discover out almost tickets.'

7. call up
is to return someone's phone call

• 'I'll inquire him to call you back, when he gets abode.'

viii. pick up
ways to reply a call / lift the receiver to take a call

• 'No one is picking up, maybe they're not at home.'

9. go off (the phone)
means to stop talking on the phone

• 'When he gets off the other telephone, I'll pass on your bulletin.'

ten. become back to (someone)
means to return someone'southward call

• 'When practice you call back she'll be able to get back to me?'

11. cut off
to be asunder abruptly during a phone conversation

• 'I recall we got cutting off, I tin't hear her anymore.'

12. switch off/turn off
is to conciliate (a cell telephone/mobile phone)

• 'Lamentable you couldn't get through to me. My telephone was switched off, considering the battery had died.'

13. speak upwardly
means to talk louder

• 'I'k afraid I can't hear you very well, could you lot speak up a footling please?'

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Hold on ways 'wait' – andhang on means 'wait' too. Exist careful non to confuse hang on withhang up!Hang upwardly means 'terminate the call by breaking the connection' – in other words: 'put the telephone down.'

Some other phrasal verb with the aforementioned meaning ashang up isring off, but this isn't every bit commonly used as some of the other phrasal verbs listed above.

The opposite ofhang up /ring off isband upwardly – if youband somebody up, you lot make a phone call.  And if youselection up the telephone (oroption the phoneupwardly), you respond a phone call when the telephone rings.

"Hang on a second…"

If you are talking to a receptionist, secretary or switchboard operator, they may ask you tohang on while theyput y'allthrough –put through means to connect your call to another phone. With this verb, the object (yous, me, him, her etc.) goes in the eye of the verb:put you lot through.

But if you can'tgo throughto (contact on the phone) the person you want to talk to, you might exist able to leave a message request them to telephone call y'allback.

Call dorsum means to return a phone phone call – and if you lot employ an object (you, me, him, her, etc.), information technology goes in the eye of the verb:telephone call you lot dorsum.

Now you lot can kickoff making those calls!

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Source: https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/

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